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Below are the most frequently asked questions about our maid services, pricing and office management. Want to know more? For specific questions about maid services or employment, please contact us.

The best way to determine the cost of cleaning your home is through a free in-home consultation. If that is not possible, you can also call your local office and provide them with a description of your home and areas requiring cleaning. Though the estimate won't be fully accurate, it should give you an approximate idea of the costs, which we can confirm upon our arrival. Every home is different, and we must take into account variables like clutter, pets, and lifestyle, which can all impact your price.
Absolutely! There are a number of cleaning options to choose from in our Customized cleaning packages. Here you will see the preset cleaning packages we offer. Keep in mind, these cleaning prices can change based on a number of factors, including the size of your home. Cleaning packages can also be customized based on your needs, so you always get what you need.
Merry Maids of Ottawa proudly services a wide range of locations but does not service Quebec. Service areas include Downtown Ottawa, Old Ottawa South, Old Ottawa East, New Edinburgh, Rockcliffe Park, Manor Park, Sandy Hill, Byward Market, Sandy Hill, Alta Vista, Center Town, Lower Town, Hintonburg, Civic Hospital, Gloucester, Osgood, Rockland, Cumberland, Orleans, Navan, The Glebe, Westboro, Tunney's Pasture, Lebreton Flats, Vanier, Russel, Embrun, Metcalfe, Greely, and Manotick.
Yes, we have and will bring everything needed for each cleaning. From our proprietary cleaning solutions that avoid using harsh chemicals, to our systematic approach to home cleaning, you'll see a continual improvement in your home's cleanliness. Our own Merry Maids branded, specially formulated and green certified cleaning products provide a high level of cleaning and sanitation. We guarantee their safety and effectiveness on all surfaces in your home. Additionally, we use colour coded microfiber cloths that eliminate the potential for cross-contamination from other rooms and cleaning surfaces. Our systematic approach to home cleaning is also highlighted by our capture and removal process. With our systems, our specialized products and vacuums that meet and surpass the Carpet and Rug Institute's Green Label certification remove more dust and dirt, consistently improving the cleanliness of your home and improving indoor air quality. We treat your home as if it was our own and provide full accountability for a safe cleaning.
It is our pleasure to clean homes at different frequencies that best suit you and your cleaning needs. Please check our Cleaning Services section to see how regularly we can clean your home.
Typically, 1-2 maids will be scheduled to clean your home depending on the demand for the day. In some circumstances, for example if a home is particularly large or if you need a fast cleaning before an event, we may send 3 maids to get the job done quicker. We always consult with you and would be happy to let you know how many maids will be in your home during your FREE in-home cleaning consultation. We understand that your space is private and respect the trust you place in us by inviting us into your home.
We always try to be consistent every time we perform a cleaning of your home. We will always try to have the same team member(s) return but sometimes another cleaning may call for one maid to be elsewhere. We ensure any details you may have requested will be taken care of.
In order to have a better chance of requesting a specific time for a cleaning, we recommend signing up for early morning or late afternoon cleaning service. This can help us arrive at the scheduled cleaning time without the delays of traffic or if another customer requests a little extra cleaning help at the end of a cleaning. If you prefer we perform a cleaning in the middle of the day, we will provide you with the approximate time of our arrival.
Merry Maids is an established cleaning service with more than 40 years of experience cleaning homes professionally. This is our main focus and we take pride in the work we do. The whole experience starts by quoting your home based on your specific needs. Rather than estimate an hourly rate, we take the time to find out the details of your home by providing a FREE consultation. This allows you to have your questions answered, as well as providing us with your needs to estimate your home accurately. Hourly can tend to leave you paying more to get the job completed the way you want, generally known in sales as a "bait and switch". At Merry Maids, we deliver one price to complete the cleaning, based on your specific needs. After all, quality customer service is something we focus on from start to finish. We have offices all around the world, each as dedicated as we are in providing the best experience for our customers
If there is ever a problem or you simply would like to change something about the cleaning you are receiving, we encourage you to contact us. At Merry Maids of Ottawa, we work hard to provide the exact cleaning you want and always look forward to hearing from you.
It's easy to purchase gift cards for a cleaning. Just visit our Purchase Gift Card section for more information. Please note, gift cards can't be used in Quebec.
We always advise meeting with you before suggesting how much to spend on a gift card for cleaning. If this is a surprise gift, we understand and would be happy to learn more about the home. Please feel free to contact us and we would be happy to make suggestions as to how much you should spend on a cleaning gift card. Please note, gift cards can't be used in Quebec.

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* Please note our office is closed Saturday and Sunday.

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